Returns

Details

We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. Click Here to view our complete return and exchange policy.

Step 1

Step 1

Complete the Return/Exchange Form included with your packaging. If you don't have the Return/Exchange Form, just be sure to include your name, address and customer number, along with instructions whether to exchange the item, refund the merchandise purchase price, or credit your Old Pueblo Traders Credit Card account or credit card.

Step 2

Step 2

Detach and enclose the Return/Exchange Form (or include your return/exchange information as noted above) in the package with the merchandise you are returning.

Step 3

Step 3

Use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and pre-paid. The return shipping and handling charges will be deducted from your merchandise refund or billed to your Old Pueblo Traders Credit Card account or credit card. Please note that some heavier packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.

Step 4

Step 4

Simply attach the easy return label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location — no need to stand in line! No additional postage required and no need to insure your package. It is already included.

Alternative Option

At your own cost, you may also use the delivery service of your choice to return your order.

To return your package on your own, insure the package for the full value of the merchandise and send it to:

Old Pueblo Traders Customer Care
100 Murray Drive
Warren, PA 16368

If you have any questions, please call our Help Line at 1-800-362-8410.