Old Pueblo Traders Customer Service/FAQs

  • Orders & Payments

  • We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website.

    Also see: 

  • We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority's website.

  • Most orders are processed and are shipped within 24 hours of receipt.

    For Standard Shipping, allow 6 to 8 business days from when the package leaves our warehouse. We ship to AK, HI, and U.S. Territories for an additional charge of $8.99 — please expect delivery in 8-12 business days. In addition to our regular delivery, there are several options to choose from:

    3-Day Delivery is available for an additional $8.99 per address. Next Day Delivery is available for an additional $17.99 per address.

    Orders placed after 1:30 p.m. EST will be considered next business day. If an item is not in stock we will notify you when to expect delivery.

    View our Shipping & Handling Information.

  • If you have a flyer or magazine advertisement, enter the item number into the search box in the upper right corner of the website and click Search. After you select the size, color and quantity you'd like, click on the Add to Cart button. To order additional items, just enter the next item number into the Search box. When you're finished, click the Checkout button or the Cart icon in the upper right corner of the page to start the simple checkout process.

    You can also order by phone by calling our order line at 1-888-203-2470. These operators are only able to take orders and cannot provide any other customer information. Your call is always welcome 24 hours a day, 7 days a week.

  • When shopping online, click on the item you want in order to select a color, size, and quantity. Then click the Add to Cart button. Once you have selected all of the items you want, click the Checkout button or the Cart icon in the upper right corner of the page to start the simple checkout process. If you get stuck, you can always call us toll-free at 1-800-362-8410 and one of our order desk specialists will be glad to help. This line is available Monday – Friday, 9 a.m. to 9 p.m. ET.

    You can also order by phone by calling our order line at 1-888-203-2470. These operators are only able to take orders and cannot provide any other customer information. Your call is always welcome 24 hours a day, 7 days a week.

  • Gift coupons and gift cards are not redeemable online at this time. To pay for your order with a gift coupon or gift card, please call us toll-free at 1-888-203-2470.

  • Your order will be processed within 1-2 business days. You will receive email updates from Customer Service when your order ships or if the status of your order changes.

  • We use a secure server to protect your order and personal information. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry-standard and among the best software available today for secure commerce transactions.

    Our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    You can read our Privacy Policy here.

  • We will charge your card for merchandise as it is ticketed and ready to ship.

  • We accept Visa, American Express, MasterCard, Discover, PayPal and the Old Pueblo Traders Credit Card. If you don't have a Old Pueblo Traders card, click here to apply today and receive a discount off your first order.

    We also accept Credit Cards from our family of brands: Appleseeds, Blair, Haband.

    If you prefer to mail your order in, we accept checks and money orders in addition to all of the major credit cards.

  • When you register with Old Pueblo Traders we will securely store your personal information so that you do not need to re-enter it each time you order. We'll store your order history so that you can refer back to sizes and colors that you've purchased in the past and notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.

  • To track your order, click Track My Order.

  • You are able to change or cancel your order after it has been placed only if the order has not yet been processed for shipping. If you would like to make a change to or cancel an order, please call Customer Service at 1-800-362-8410 Monday - Friday, 9am - 9pm EST. (Be sure to have your order number available.)

  • Returns & Exchanges

  • We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them.


    Step 1

    Step 1

    Complete the Return/Exchange Form included with your packaging. If you don't have the Return/Exchange Form, just be sure to include your name, address and customer number, along with instructions whether to exchange the item, refund the merchandise purchase price, or credit your Old Pueblo Traders Credit Card account or credit card.

    Step 2

    Step 2

    Detach and enclose the Return/Exchange Form (or include your return/exchange information as noted above) in the package with the merchandise you are returning.

    Step 3

    Step 3

    Use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and pre-paid. The return shipping and handling charges will be deducted from your merchandise refund or billed to your Old Pueblo Traders Credit Card account or credit card. Please note that some heavier packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.

    Step 4

    Step 4

    Simply attach the easy return label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location — no need to stand in line! No additional postage required and no need to insure your package. It is already included.



    Alternative Option:
    At your own cost, you may also use the delivery service of your choice to return your order. To return your package on your own, insure the package for the full value of the merchandise and send it to:

    Old Pueblo Traders Customer Care
    100 Murray Drive
    Warren, PA 16368

    If you have any questions, please call our Help Line at 1-800-362-8410.

  • We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after your item is shipped. For products returned in original condition within 60 days of when they were shipped, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). For products returned in original condition after 60 days of when they were shipped, you will receive a Merchandise Certificate equal to your original purchase price (excluding discounts, and any shipping and handling charges), which will be good toward a future purchase at Old Pueblo Traders. If you received the merchandise as a gift and return it requesting a refund, you will receive a Merchandise Certificate to be used on a future purchase with Old Pueblo Traders. Sorry, we cannot provide any refund or exchange for items returned more than 180 days after the item has shipped. Any merchandise not covered by this policy will clearly state the exemption on its product page located at www.OldPuebloTraders.com.

    The following policies may apply:
    • Swimwear must have the sanitary liner attached.
    • Unless defective or damaged in shipment, items marked with an [NR] in the catalog and on our website cannot be returned. These products include those such as perishable food and personal care items.
    • Products that are customized, monogrammed or perishable cannot be returned unless defective or damaged in shipment.
    • Return of larger items may be subject to a restocking, return delivery and/or shipping and handling charge, except where prohibited by law.

  • • To make the return, you may use the Return Label included in your package. Simply follow the instructions included and please note there is a $9.99 charge that will be deducted from your return if you decide to use this service. You may choose any shipper to make your return but we strongly encourage insuring this package.

    • If you choose to use a different shipper, please include a piece of paper that contains your name, address and phone number. If you would like an exchange, include the item number along with size, color, quantity, and include any monies due. If you would like a refund, please note that refunds will be issued in the form of a Merchandise Certificate, good for a future purchase with Old Pueblo Traders. Please forward your package to:

    Old Pueblo Traders
    100 Murray Dr.
    Warren, PA 16368

  • Shipping Information

  • Standard Delivery

    Standard shipping charges are calculated on the order subtotal before the promotional discount is applied. Please allow between 6 and 8 business days for your order to arrive.

    Standard Shipping & Handling Charges Per Delivery Address
    Up to $20.00 $6.99
    $20.01-$40.00 $9.99
    $40.01-$70.00 $12.99
    $70.01-$100.00 $14.99
    $100.01-$150.00 $17.99
    $150.01-$200.00 $19.99
    $200.01 and over $21.99

    *We do not offer delivery on weekends or holidays. We reserve the right to require a signature on some packages.

    Express Shipping

    In addition to our standard shipping & handling, there are two other options to choose from: 

    • 3-Day Delivery is available for an additional $8.99 per address.
    • Next-Day Delivery is available for an additional $17.99 per address.

    Orders placed by noon EST will ship same day. Express shipping is not available for PO Box, APO or FPO, orders that need monogramming or on orders of products that ship direct from vendors.

    Orders will be shipped and delivered within 3-5 business days from when it leaves our warehouse. Note: Please allow 1-2 business days for order processing. Business Days are Monday-Friday.

  • Currently Old Pueblo Traders only ships within the 50 United States plus American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, Virgin Islands, Armed Forces America, Armed Forces Europe and Armed Forces Pacific.

    We ship to AK, HI, and U.S. Territories for an additional charge of $8.99. Approximate shipping is 8-12 days.

  • Several items we carry are shipped directly from the manufacturer and not warehoused by Old Pueblo Traders.

    These orders — also called drop ship or direct-from-vendor orders — are shipped by standard shipping only. Drop ship items can only be shipped within the continental United States (no shipments to FPO, APO, P.O. Boxes or military bases). Please allow 2 to 4 weeks for delivery of drop ship items. See shipping details on product page for product specific delivery times.

    Please note: Some specially marked products may require additional delivery charges or an additional fee may be required for expedited delivery. Shipping charges are non-refundable.

  • We ship to PO Boxes within the 48 contiguous states and via standard shipping.

    We ship to APO/FPO addresses via standard shipping only.

    We ship to AK, HI and US territories for an additional charge of $8.99. Approximate shipping is 8-12 days.

  • Privacy & Security

  • We use a secure server to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.

    Our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    Our Privacy Policy is available here.

  • When you register with Old Pueblo Traders we will securely store your personal information so that you do not need to re-enter it each time you order. We'll store your order history so that you can refer back to sizes and colors that you've purchased in the past and notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.

  • Product Information

  • You can find your perfect size and measurements by viewing our Size Guide.

  • Our styles can be searched by Catalog Alias (Example: 3C1-16A) or by an Item # that may appear on your order confirmation and/or invoice (Example: H205). Please note: 76915 is an overall company identifier and not a product number. If you have trouble locating a product or style at any time, please contact our Customer Service Team at 1-800-362-8410.

  • California Proposition 65 (Prop 65)

  • Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov.

  • The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to www.P65Warnings.ca.gov.

  • Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.

  • California Consumer Privacy Act (CCPA) FAQs

  • What are my rights under CCPA?

    CCPA gives California Consumers (“Consumers”) more control over how their personal information is being used by providing the following rights:

    • The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, and whether their personal information is being sold or disclosed and to whom;
    • The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
    • The Right to Opt-Out: A Consumer can direct, at any time, a business to not sell the Consumer’s personal information to a third party; and,
    • Right to Non-Discrimination for the Exercise of CCPA Granted Privacy Rights: A business must not discriminate against California Consumers that exercise rights granted under the CCPA.

    For more information please visit Old Pueblo Trader’s Privacy Policy at www.oldpueblotraders.com/content/privacy.

    What steps do I need to take to make a CCPA request?

    You can make a verifiable request to exercise the Right to Know and the Right to Request Deletion, and a request to exercise the Right to Opt-Out via our Website (“Site”) www.oldpueblotraders.blair.com or by calling us at 1-888-912-1132.

  • What happens when I make a verifiable request under the Right to Know?

    To make a verifiable request to exercise the Right to Know, please visit the Site https://www.oldpueblotraders.com/privacy/management/request/, or by calling 1-888-912-1132. The following steps may apply to you:

    • On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
      • Specific pieces of information we have collected, disclosed, and sold about you in the past 12 months or
      • The categories of personal information we have collected, disclosed, and sold about you in the past 12 months.
    • We will confirm receipt of your verifiable request for the Right to Know within 10 days.

    How long will it take to receive the personal information you have after I submit my request for the Right to Know?

    We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

    What if my request is denied?

    Under the CCPA, we have the right to deny your request if we cannot verify your identity. Once you submit your verified request, we will match the personal information you may have provided to our internal records. If you requested that we provide you with specific pieces of information, and we are unable to verify your identity, we will evaluate your request as if you requested disclosure of categories of personal information. If you requested categories of personal information about you and we are unable to verify your identity, we will direct you to our general Privacy Policy at www.oldpueblotraders.com.

    What are you considering as personal information?

    Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers

    How did you obtain my personal information?

    We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide. Personal Information may also be collected on our behalf by our third parties and service providers.

  • What happens if I request to have my personal information deleted?

    To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.oldpueblotraders.com/privacy/management/request/, or by calling 1-888-912-1132. The following steps may apply to you:

    • On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.

    As part of your Right to Request Deletion, you may ask for Old Pueblo Traders to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.

    How long will it take to delete my personal information?

    We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

    How do I know if you removed my personal information?

    We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.

    We will maintain a record of the request of deletion as part of the record retention requirements under the CCPA for at least 24 months.

    Also, the CCPA provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Old Pueblo Traders may not delete your information even though you requested the personal information be deleted. Please visit the California Attorney General website for additional information: https://oag.ca.gov/privacy/ccpa

    Have you shared my personal information to other companies? If so, how do I delete the shared personal information?

    Old Pueblo Traders may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.

    Please note, even if Service Providers are notified of your request, the CCPA provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.

    What if my request is denied?

    Under the CCPA, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale.

    Further, the CCPA allows for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.

    I applied for a credit account and my application was denied. Can I request to have my application information deleted?

    This information is protected for regulatory reasons and cannot be deleted.

    Can I have the information you are reporting to the credit bureaus deleted?

    This information is protected for regulatory reason and cannot be deleted.

  • What happens when I make a request to exercise the Right to Opt-Out?

    As a California Consumer, the CCPA provides the right, at any time, to direct Old Pueblo Traders not to sell your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Old Pueblo Traders selling your personal information, please click on the “Do Not Sell My Info” link at www.oldpueblotraders.blair.com or call us at 1-888-912-1132.

    How long will it take Old Pueblo Traders to recognize a request exercising the Right to Opt-Out?

    We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.

    Can my Right to Opt-Out request be denied?

    If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.

  • My Account & Registration

  • Registering at Blair.com is quick and easy, and provides many benefits. As a registered shopper, you can store your billing, shipping and credit card information. (Although, you don't have to store any credit card information.) You will also be provided with an address book for home and work addresses, as well as addresses of anyone you send gifts to. Click here to register now.

  • If you have registered with Old Pueblo Traders, you may update your password and/or email address at any time. Please select My Account to login and select My Information to change your password and email.

    If you haven't registered and would like to, click My Account.

  • If you have forgotten your password, you may click Forgot your password to have a link emailed to you so you can reset your pasword.

    • You will be taken to a new page explaining that you will be sent password reset instructions:
      • Verify the address and click SUBMIT.
    • You will be taken back to the Sign In page:
      • A message at the top will state that Reset Instructions Sent.
    • You will receive an email to the address you entered:
      • Once you have reived the email:
        • Click the 'reset password' link.
        • If you have not received the reset email, please check your 'Junk' and 'Spam' folders.
    • Key in the new password twice and click SUBMIT.
    • If the password reset was successful, you will be signed in and taken to the Home page.

  • To unsubscribe from our mailing list, please call customer service at 1-800-362-8410.

  • Please call us at 1-800-362-8410. In your call, please include your Customer Identification number and the Source Code listed on each catalog. We will update your account information to remove the duplicate. We request your patience as you may continue to receive a duplicate catalog for a short time.

  • Subscribe to our Emails and recieve exclusive online deals and offers.

  • To unsubscribe from our Emails, please call customer service at 1-800-362-8410 or click the 'unsubscribe' link at the bottom of the Email.

  • Payment Options & The OPT Credit Card

  • What payment methods does Old Pueblo Traders accept?

    We accept VISA, MasterCard, American Express, Discover and PayPal®. You may also use the OPT Credit Card or the brand credit cards from Blair, Haband and Appleseeds for more shopping convenience and benefits. Click here for details about the OPT Credit Card. If you prefer to mail your order in, we accept checks and money orders in addition to all major credit cards.

    What information can I see about my OPT Credit Card Account online?

    As a OPT Credit Card customer, you may click here to access your account. When you choose to access your account information, you'll be taken to the website operated by Comenity Bank, the credit card issuer. (Since it isn't operated by Old Pueblo Traders, it will require a separate login.) You will be able to check your current account status, including: credit limit, balance, available credit, minimum payment amount and due date, past due amount, last payment amount and date posted, list of your authorized buyers and detailed statement history. You may also pay your OPT Credit Card Account bill online.

    Will I be able to make changes to my account online?

    Once you log into your OPT Credit Card Account and have secured access to your information, you will be able to: make changes to your personal information, add authorized buyers to your account or request a credit limit increase.

    When will my online payment to Comenity Bank be withdrawn from my bank account?

    It may take up to two business days to complete your online payment. A successful online payment will cause a debit on your checking account and a payment on your OPT Credit Card Account in the time specified when you submitted your payment.

    Can I schedule when I want my online payment to be withdrawn?

    No. Comenity Bank does not currently offer the ability to schedule when a payment can be withdrawn. Once a payment is keyed on Comenity Bank's system, it will be withdrawn from your checking account within two business days.

    Is there a fee to make online payments?

    No. There is currently no fee associated with using Comenity Bank's online payment feature.

    Can you send me an email reminder of when my payment is due?

    If you access your account online at comenity.net/oldpueblotraders and have provided your email address to Comenity Bank, you will receive an email reminder when your statement is ready to view. The email will contain a link that allows you to securely click through and sign into your OPT Credit Card Account Center to view your statement, payment due date, and make payments.

    Can I set up my account to have automatic payments made each month?

    Currently, Comenity Bank does not offer the ability to schedule regular online payments to be withdrawn from your checking account on a monthly basis.

    What is the Comenity Bank Credit Card Agreement?

    The Comenity Bank Credit Card Agreement is your agreement with the OPT Credit Card issuer, Comenity Bank.

    What is contained within the Comenity Bank Credit Card Agreement?

    The Comenity Bank Credit Card Agreement covers the use of your credit card account. It explains topics such as: Minimum Payment, What to do if your Card is lost or stolen, Credit Limit, Finance Charges, Other Fees and Charges, Arbitration, Billing Rights and many others. Please refer to your Comenity Bank Credit Card Agreement for more information.

    What are the Terms and Conditions of my OPT Credit Card account?

    Click here to see the OPT Credit Card Terms and Conditions, Credit Card Agreement, or the Customer Privacy Statement. Items covered are: Annual Percentage Rate (APR), Other APRs, Variable Rate Information, Grace Period, Methods of Computing your Balance for Purchases, Annual Fees, Minimum Finance Charge, and Late Payment Fees.

  • How do I earn rewards certificates?

    You will earn a $10 rewards certificate for every $150 you spend on your OPT Credit Card. Purchases made at Old Pueblo Traders and most of our family of brands (excluding Draper's & Damon's) count towards your rewards total – just as long as you use your OPT Credit Card as payment.

    How are rewards certificates sent to me?

    Once you’ve reached at least $150 in purchases, you’ll receive your rewards certificate on your next monthly billing statement.

    Where do I find my rewards certificate number?

    Look for your rewards certificate on your monthly billing statement. There is a rewards certificate number and expiration date unique to you on the front of the certificate.

    Do my rewards certificates expire?

    Rewards certificates expire 90 days after issuance.

    How long do I have to earn each rewards certificate?

    Each purchase total is valid towards a rewards certificate for 1 year after the purchase date. So if you haven't earned a rewards certificate within 1 year of a purchase, that particular purchase will no longer count toward a rewards certificate.

    How do I redeem my rewards certificate?

    Use your rewards certificate just like a gift card to shop Old Pueblo Traders and most of our family of brands. To redeem online, enter your rewards certificate number in the reward certificate field at checkout. To redeem on the phone, call 1-800-362-8410 and provide your rewards certificate number to the customer service representative. Please note that rewards certificates cannot be redeemed on Draper's & Damon's or Haband purchases.

    Can I use a rewards certificate and a promotional code on my order?

    Yes, rewards certificates are treated just like a gift card payment type. That means that you can combine your rewards certificate with other promotions you have for extra savings on your order.

  • General FAQs

  • You can call our order line at 1-888-203-2470. These operators are only able to take orders and cannot provide any other customer service information. Your call is always welcome 24 hours a day, 7 days a week.

    For general questions, contact our customer service center at 1-800-362-8410. Our customer service center is open Monday through Friday from 9 am to 9 pm (EST). A customer service representative will answer any question you may have about your order.

  • Old Pueblo Traders began in 1946 as a direct mail retailer of fine southwestern fashions, moccasins, and Native American crafts and jewelry. We served customers from across the United States, many who discovered us in our small store on Country Club Road while vacationing in Tucson, Arizona. Shoppers counted on us then for courteous service, unique selection, and fair pricing - and they still do now.

    Today we offer hundreds of fashions and stylish shoes, and our customers can shop anytime from our clothing catalogs or online on our website. We're now part of the Bluestem Brands family, a group of companies that together can better serve shoppers like you with exceptional merchandise at fabulous prices.

    We certainly have grown and changed through the years, but our philosophy on customer service is just the same as it was in 1946. Your satisfaction is always our first priority. So shop our entire line of women's fashions and accessories with confidence.

  • Once you begin the checkout process you will be asked to enter any promotional discount or reward code. Your discount will appear in the Order Summary and each item on your order will be prorated. Offers and discounts cannot be combined and are not valid towards previous purchases.

  • What are the Benefits of being a VIP Plus Member?

    • 10% off merchandise orders you place with us and any company in our Family of Brands.
    • 5% rebates back on purchases you make at over 1000 retailers like, Target, Walmart and Walgreens.
    • Up to $10 in rebates back on each shipping and return shipping fee you pay.
    • 10% off $25 gift cards from a list of participating retailers

    What is the cost to be a VIP Plus Member?

    The first 30 days of your membership will be at the low introductory cost of $1.99. After your first 30 day trial, your membership will automatically continue for just $14.97 a month, and will be charged to the credit card you authorized when you enrolled. If you decide to not continue your membership after your 30 day trial, simply log onto www.oldpueblotradersvipplus.com/Login or call 1-855-226-7051 to cancel. There is no obligation to continue.

    You may cancel at any time if you are not completely satisfied, and there will be no future charges.

  • What is an Old Pueblo Traders Gift Card?

    An Old Pueblo Traders Gift Card is the perfect gift for everyone on your list! The recipient simply orders by phone, mail or online and uses the gift card as payment. Purchases are applied to the card until the balance reaches zero.

    How do I purchase a gift card?

    Click here to purchase a gift card now.

    Where can I use an Old Pueblo Trader Gift Card?

    Old Pueblo Traders Gift Cards can be used for any purchases from any Blair catalog or mailing and at Blair retail stores. They can also be used on our website for purchases from Blair and any of our sister brands, except for Haband and Draper's & Damon's.

    How will my Gift Card be sent?

    We send plastic gift cards with a letter in a specially marked Blair envelope. It arrives first class via the United States Postal Service.

    How soon will my gift card arrive?

    Plastic gift cards arrive in the recipient's mailbox in 7-10 business days.

    How do I use my gift card?

    Simply shop at Old Pueblo Traders as you normally would. When ordering by phone, give the customer service representative your gift card number, which you'll find on the back of your plastic card. By mail, enter your gift card information on the order form. (Do not send in your physical gift card.) Online, enter your gift card number in the "redeem a gift card" section in the payment area at checkout. If you have a balance remaining on your gift card after shopping, simply keep the card and use the remaining balance toward your future purchases.

    How do I return merchandise I purchased with a gift card?

    Simply return your merchandise as you normally would. We will issue a merchandise credit for the merchandise total.

    What if my gift card is lost or stolen?

    Lost or stolen cards may be replaced, for the remaining balance according to Blair records, with proof of purchase provided.

    When is my gift card activated?

    Your gift card is activated and ready to use when you receive it.

    Should I keep my gift card after I use the entire balance?

    We recommend that you do keep your used gift card until you receive your complete order. Once you have received your order and are happy with all the items, feel free to get rid of your gift card.

  • Contact Customer Service

  • Please feel to contact us via email or phone at 1-800-362-.8410. Our customer service center is open Monday through Friday from 9 am to 9 pm (EST). A customer service representative will answer any question you may have about your order.

    Customer Service
    1-800-362-8410

    To Place an Order
    1-888-203-2470

    En Español
    1-800-992-4906