Welcome to OldPuebloTraders.com!
Here you will find information to assist you in contacting us for any reason. If you have questions please check our FAQs below and Privacy Policy information first to see if your question is answered there.
Our place of business
We are located in Tucson, Arizona and maintain a retail outlet at 6228 E. Broadway Blvd., Suite 150, Tucson, AZ 85711. When you are in Tucson, please come and visit. Customers who wish to write us should direct their correspondence to Customer Service.
E-mail
You can contact us by email at CustomerService@OldPuebloTraders.com. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours.
To order by phone
Call us 24 hours a day, 7 days a week at 1-800-362-8400. Spanish-speaking operators are available.
For customer service
Write to Customer Service, Arizona Mail Order Company, Inc., P.O. Box 27800, Tucson, Arizona 85726-7800. Call us, in English or Spanish, toll-free at 1-800-362-8410.
For questions about your AMO credit card account
Call us, in English or Spanish, toll-free at 1-800-362-8430, Monday through Saturday from 8:00 am to 8:30 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.
Fax your order
To fax your order, call us at 1-800-964-1975.
FAQs
1. What are my shipping costs?
2. How long will it take to receive my order?
3. Does Old Pueblo Traders ship to international destinations?
4. What is Old Pueblo Traders return policy?
5. When will I be charged for my order?
6. What forms of payment does Old Pueblo Traders accept?
7. Is it safe to send my credit card information over the internet?
8. What if I have a question about my order?
9. What if I have a question about my AMO credit card?
10. How do you protect my privacy and security?
11. What is Old Pueblo Traders guarantee?
1. What are my shipping costs?
Shipping cost options are based on your order value and the shipping method you've chosen. You can view shipping costs here or by clicking on Shipping at the top of this page.
2. How long will it take to receive my order?
In-stock items ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our express delivery service and you can expect to receive your in-stock items within 3-5 business days after we ship. Selections ordered together are not always shipped together. Credit card orders are not billed until shipment. Please allow an additional 2 business days to process new AMO credit applications.
3. Does Old Pueblo Traders ship to international destinations?
No, at this time we only ship to destinations within the USA.
4. What is Old Pueblo Traders return policy?
You can view our Return Policy here or click on Return Policy above.
5. When will I be charged for my order?
Credit card orders are billed after your order has shipped.
6. What forms of payment does Old Pueblo Traders accept?
Old Pueblo Traders accepts the AMO, Visa, Mastercard, American Express, Discover/Novus and Diners Club credit cards.
7. Is it safe to send my credit card information over the internet?
Yes, All credit card information sent through the OldPuebloTraders.com site is encrypted for your safety. For more information on our Privacy Policy click here.
8. What if I have a question about my order?
Questions about your order can be answered by contacting us through one of the methods above.
9. What if I have a question about my AMO credit card?
Please see contact information above for questions about your AMO credit card.
10. How do you protect my privacy and security?
We are as concerned as you about the privacy and security of your personal information. We have established policies to ensure your online protection. Please review our Privacy Policy for more information.
11. What is Old Pueblo Traders guarantee?
Be assured that our items are represented accurately, and carefully chosen for quality. If you're not completely satisfied with our selection, return it to us (in original condition) for refund or exchange (sorry, we do not refund shipping and handling charges). Easy return instructions are included with your order.
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