Can I track the delivery of my package?

What if I have a question about my order?

How do I return or exchange an item?

How long will it take to receive my order?

Has my return been received?

What if I have a question about my AMO credit card?

What forms of payment does Old Pueblo Traders accept?

Can I track my returned item?

How can I contact you if I have questions?

What shipping services and delivery times do you offer?

What is your return policy?

What are your shipping and handling charges?

Use these quick links for fast information:

Contact us

Order status

Can I track the delivery of my package?

A: To get tracking information on your package, visit your Order Status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now.  From the Order Status page, you may click the order number you want to track. The tracking ID for each package in your order will be displayed in the order detail. Simply click this tracking number to track your order.

What if I have a question about my order?

A: Questions about your order can be answered by contacting us through one of the methods below. E-mail:

You can contact us by email at Customer Service. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours. To order by phone:

Call us 24 hours a day, 7 days a week at 1-800-362-8400 to place an order:

Write to Customer Service, Old Pueblo Traders, P.O. Box 281, Jessup, PA 18434-0281. Call us toll free at 1-800-362-8410 from 8am — 10pm ET, 7 days a week. For questions about your AMO credit card account:

Call us, in English or Spanish, toll-free at 1-800-362-8430, Monday through Saturday from 8:00 am to 8:30 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed. Fax your order:

To fax your order, call us at 1-800-964-1975.

How do I return or exchange an item?

A: We guarantee all merchandise. If you are not completely satisfied with your purchase, simply return the merchandise (in its original condition) within 90 days of receipt to make an exchange or receive a refund. Refunds will not include shipping and handling charges. Deductions on multiple savings items are subject to reduction if merchandise is returned. Returned items must be in original condition. Please include the completed form from the invoice enclosed with your order.

Making a return without the prepaid label?

Insure the package for the full value of the merchandise and send to:
Returns Department 005
100 Murray Drive
Warren, PA 16368

How long will it take to receive my order?

A: In-stock items ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our express delivery service and you can expect to receive your in-stock items within 3-5 business days after we ship. Selections ordered together are not always shipped together. Credit card orders are not billed until shipment. Please allow an additional 2 business days to process new AMO credit applications.

Has my return been received?

A: You will receive a notification when we have received your return and credited your account. If you provided an email address at the time you placed the order, you will receive an email notifying you when we have received your return and credited your account.
You can also check the status of your return in Order Status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now. When your return has been processed, it will be listed on your Order Status as returned along with the date we processed it.
 If the returned item is an exchange, the item that will be shipped in exchange will appear on your Order Status as a new order.

What if I have a question about my AMO credit card?

A: Call us, in English or Spanish, toll-free at 1-800-362-8430 (TDD/TTY 1-800-695-1788), Monday through Saturday from 8:00 am to 8:30 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.

What forms of payment does Old Pueblo Traders accept?

A: Old Pueblo Traders accepts the AMO, Visa, Mastercard, American Express, Discover/Novus and Diners Club credit cards.

Can I track my returned item?

A: You can check the status of your return in Order Status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now. When your return has been processed, it will be listed on your Order Status as returned along with the date we processed it. If the returned item is an exchange, the item that will be shipped in exchange will appear on your Order Status as a new order.
It may take up to two full billing cycles for your credit to appear on your credit card statement.

How can I contact you if I have questions?

A: You can contact us by email at Customer Service. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours.

What shipping services and delivery times do you offer?

A: In-stock items generally ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location. Ground shipments generally arrive in 5 to 9 business days. Express Shipments arrive in 3 to 5 business days.  Please be advised that your order may arrive in multiple packages.
We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, and APO and FPO addresses for no additional cost. Orders to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are shipped via ground mail. We do not offer express shipping options to these locations. Please note that all ground orders being shipped outside the continental U.S. can take up to 35 calendar days.
We currently do not accept international orders.

What is your return policy?

A: We guarantee all merchandise. If you are not completely satisfied with your purchase, simply return the merchandise (in original condition) within 90 days of receipt to make an exchange or receive a refund. Refunds will not include shipping and handling charges. Deductions on multiple-savings items are subject to reduction if merchandise is returned. Returned items must be in original condition. Please include the completed form from the invoice enclosed with your order.

What are your shipping and handling charges?

Shipping & Handling Service and Delivery Times

In-stock items generally ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location. Ground shipments generally arrive in 5 to 9 business days. Express Shipments arrive in 3 to 5 business days.

We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, and APO and FPO addresses for no additional cost. Orders to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are shipped via ground mail. We do not offer express shipping options to these locations. Please note that all ground orders being shipped outside the continental U.S. can take up to 35 calendar days.

We currently do not accept international orders.